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How customer insights power digital transformation with Sander Viegers | Rabobank

The Optimal Path

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Empathy and Influence in Product Management Decisions

The chapter emphasizes the need for designers to empathize with product managers when facing tough decisions that may not align with research findings. References to 'Flawless Consulting' and 'The Hard Thing About Hard Things' underscore the importance of influencing in design and the challenges of making challenging decisions.

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