The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 713: Why the Future of Customer Success, Sales and Marketing Has Changed: Ask-Me-Anything Part 2 with SaaStr CEO and Founder Jason Lemkin

The Official SaaStr Podcast: SaaS | Founders | Investors

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The Future of Customer Success and Sales Roles

The chapter explores the changing landscape of customer success and sales roles, discussing the decline in quality, the impact of AI on sales development representatives (SDRs), and concerns about customer success reporting to sales.

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