Creating a Welcoming Experience in Cultural Institutions

How is your nonprofit's brand significant in the lives of your loyal users? That's the question branding expert Cynthia Round asks every organization that works with her. The reason? Studies have shown that building and maintaining an emotional connection with your users is what inspires their loyalty. In this episode, learn how Cynthia has worked with some of the nonprofit industry's most distinguished institutions to ensure they remain relevant in the lives of their most valuable supporters. Along the way, you'll discover: - Successful strategies for discovering what your donors care about beyond surface metrics - Tactics for creating an emotional connection with your audience - Ways to encourage buy-in of a new brand identity across your entire organization