The Importance of Automation in Payments

Cloud-based platforms, machine learning that increasingly improves or eliminates routine tasks, the phenomenon of “everything” as a service - platforms that stand on their own and tech stacks that embed complex capabilities into other software with minimal coding - these are just some of the technologies reshaping what is commonly referred to as “back office” financial operations.

At the same time, these technologies are reshaping the customer journey - particularly when it comes to payments. New payment experiences facilitated by digital wallets, digital currencies, fast payment systems, and sophisticated transaction monitoring tools are increasing sales, lowering costs, enabling global expansion, unlocking new revenue streams, and speeding up settlement cycles.

However, as we know, a critical component for maximizing any technology investment is the leadership of an organization. In this case, the relationship between the payments leader and the Chief Financial Officer is front and center.

In this episode, Yvette Bohanan is joined by Vivek Sharma, Head of Revenue and Financial Management at Stripe, to consider the importance of this relationship and how, by joining forces, these leaders can help the C-Suite achieve the organization’s broader strategic objectives.