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#77 - The Business of Dentistry with Sameer Patel

Dental Leaders Podcast

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KPIs - What Are They?

We basically had KPIs just to understand what our aim was. Number of leads, number of new patients booked in, and people that went ahead with treatment. That was the journey at that stage. What are a few tips you can give us? Yeah, I'd love to share that with you. The first is all receptionists are trained. If somebody asked them money, just ask them about where are they traveling from. And if they need a crown, have they got a broken tooth? Are you in any pain at the moment?

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