Overrated AI use cases: automating email

How can leaders bring AI into their organizations thoughtfully, without losing what makes them human? In this Asked & Answered episode, AI strategist and IDEO alum Justin Massa joins host Mina Seetharaman to answer listener questions and share a grounded, practical view of AI adoption. Justin explains why so many companies struggle to move from experimentation to impact, how to foster a culture of safe exploration, and why empathy and trust remain at the heart of leadership in the age of AI. Read the recap of this conversation on the IDEO U blog at ideou.com.

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