Fintech Insider Podcast by 11:FS cover image

956. Insights: The product leader’s guide to fighting fraud

Fintech Insider Podcast by 11:FS

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Navigating Fraud in FinTech: AI and Customer Experience

This chapter explores how FinTech companies employ advanced technologies, particularly AI, to counter fraud and improve user experiences. It highlights the delicate balance between security measures and customer convenience, advocating for a collaborative approach across organizations. The discussion includes insights on partnerships for transaction monitoring, the importance of understanding customer vulnerabilities, and strategies to enhance fraud detection while minimizing costs.

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