1. The seven pillars of Adams’ work.
2. The high value of the players.
3. The team’s 3-member security team.
4. Interactions and security training with players.
5. Game-day routines for Adam and his team.
6. Arena and event security.
7. How do you know what to communicate with whom?
8. Arena operations center. Unified command. Everyone’s in the same place. Anywhere from two to twelve people.
9. Balancing risk and customer experience.
10. Hand-held communicator technology to aid communication on game days.
11. “A happy customer leads to less issues.”
12. “Frictionless screening.”
13. Determining which technology is worth using. Having a partner to navigate new items. Asking, “Where has this already been deployed and proven?”
14. Adam’s interactions and regular routines with President Peter Feigin. “Five key things.”
15. The difference between law enforcement and security.
16. Adam’s background in the Secret Service. “A gun-carrying event planner.”
17. Partnering with law enforcement around big events.
18. The value of breakfast meetings. “Breakfasts are a big deal for me. I have breakfast with people all the time. It’s a huge business tool…That’s a tool that I learned from the Secret Service. We can have formal meetings all the time, but the value of sitting down and having a meal with somebody or a coffee just to humanize things a little bit…that’s a big help.”
19. Have people’s general tenors with security and law enforcement changed in recent years?
20. Transformative technology on the horizon. AI. Advanced facial recognition.
