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Quality assurance for conversational AI systems with Christoph Börner, CEO, Botium

VUX World

00:00

Manual Testing Is Inherent With Assumptions

Manual testing is just full of assumptions, isn't it? You're basing everything on how you think people are going to interact with this thing. And anyone who's put anything into production knows that as soon as you go live with something, it is just assumptions,. I'm still surprised how miserable bots are already failing for this happy path. We have now training data analytics, static and dynamic ones in there. In fact, there you have to have knowledge about linguistics, how this stuff works. So these things are challenging and therefore you need the right toolings in place to point you to the problems or even fix them.

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