Building User-Focused Products by YouTube Product Leader
The Product Podcast
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Why I'm Not Talking to Users
Product managers often put off talking to users for a number of reasons. This is because they're not sure what the user will say, or if it's going to be useful. But there are four different types of conversations that product managers can have with users. These include interviews, demos and customer support meetings. The top half of this list really does give you an understanding of what people want from your products.
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