Introduction

Last December, the Office of Management and Budget released a memorandum with new guidance on Section 508 of the Rehabilitation Act, which requires agencies to offer equal access to electronic information and data for individuals with disabilities. Per the new memorandum, all agencies must deliver an accessible digital experience, establish programs and policies for digital accessibility, procure products and services that are fully accessible, monitor and remediate issues that arise with creating an accessible customer experience and cultivate a “positive culture” of online accessibility. Federal CIO Clare Martorana and her office’s head of digital experience, Jonathan Finch, join the Daily Scoop to discuss the purpose of the new guidance, how federal digital experience leaders are taking charge to make changes, and what role AI can play in improving citizens’ experiences with the federal government.