EP 126 | How SentiSum helps brands leverage their customer conversation data to increase retention.
CHURN FM
00:00
Automating Customer Support Ticketing
Bots can be used for collecting basic information about your account details and name. For complex queries when whenever you need a human again, these automations can help you. Not every support ticket is equal or same, right? You cannot be answering every querion 24 or forty eight. Some tickets tere deserve a higher priarity,. So that's where agin you can leverage a technologe, youogt tomite tagging. That's if you're using zendes to say, if the tick reason for this ticketis of type x, please give it a higher priety and please delegate it to this steamRight? This is this. Can we first move to self,
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