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Ep367 - Vanessa Van Edwards | Captivate: The Science of Succeeding with People

Talks at Google

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How to Spot Anger and Suspicion

The sister emotion to anger is suspicion. Suspition is a really important one to spot. And suspicion happens when someone tightens their lower lids. So what do you do when you see anger or suspicion? Don't follow that instinct right away to go into offense or be defensive. Try to figure out what is the source of this anger. It might not actually be you. It could be something else, something beyond your control. What is the source Of That Anger? Then lastly, trying to figure out how you can highlight cooperation. You're not done selling yet. I'm going to give you some power tips on micro-expressions.

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