Finding Fulfillment in Providing Apologies and Embracing Uniqueness

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Alan shares his perspective on providing heartfelt apologies to callers, likening each call to witnessing a beautiful sunset with unique emotional depth. The chapter also introduces 'apology' as a space for anonymous sharing of personal wrongdoings, allowing individuals to express themselves freely.

In 1980, posters appeared in subway stations and on telephone poles in New York City with a phone number to call. When you called it, you would hear a message: “This is Apology. Apology is not associated with the police or any other organization but rather is a way for you to tell people what you have done wrong and how you feel about it.”

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