Mastering Conversations: Say the Right Thing with Kenji Yoshino
Negotiate Anything
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The Four Elements of a Strategic Apologies
We're not in the business of offering up these four elements of a strategic, you know, of an apology for strategic purposes. What we're trying to do really is to say can you authentically adhere to them? And so it can be a heavy lift but that's intrinsic in an apology we believe. But we think that if you hit those four elements again of recognition responsibility remorse and redress, you're going to be really good, right, and a lot better than most of the apologies you see in the public sphere.
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