Start Now: Actively Listen to Customers

AI is already transforming industries, but where are we really? According to Sean Makulowich, CEO of Ideaf Fire, we are still in the dial-up modem era of AI—and this is the weakest the technology will ever be.

In this essential episode of The AI CEO Podcast, host Seema Alexander and Sean Makulowich dive deep into the one undeniable truth: You have to be really good at your job, or AI will begin to disrupt and replace you.

Sean breaks down how to build an AI-Native marketing function from inception to execution, moving beyond "spammy" personalization attempts to achieve one-to-one precision. We discuss the critical role of the Transformer technology (which powers systems like ChatGPT), the measurable ROI from early AI adoption, and the immediate, low-cost strategy every CEO must implement to start actively listening to their customers now.

In This Episode, You Will Learn: The Disruption Truth: Why repetitive, non-cognitive tasks in sales and marketing are the low-hanging fruit for automation and replacement.

The AI-Native Blueprint: How to leverage massive data sets to build a marketing strategy focused on precision and hyperpersonalization.

Beyond Generative AI: A simple explanation of Transformer technology and its role in powering Large Language Models (LLMs) like GPT and Gemini.

The Sales Accelerator: How AI agents are accelerating the sales cycle by listening for previously subjective signals like intent, emotion, and gestures on sales calls.

The Content Mandate: Why the sheer volume of "garbage" content means brands must create truly valuable, insightful content to survive market saturation.

Timestamps -

The One Truth About AI, Marketing & Sales - 02:29 AI is Still in the 'Dial-Up' Era of Innovation - 08:34 The Modern, AI-Native Marketing Function - 12:20 Hyperpersonalization, Precision, and Data-Driven Decisions - 14:17 Measurable ROI in 2019: The Sensei Inflection Point - 17:24 Transformer Technology & LLMs Explained - 18:36 Why Current Personalization is Still 'Spammy' and Fake - 22:17 The Must-Have: A 24/7/365 Customer Feedback Loop - 24:52 Automation: The Low-Hanging Fruit of Repetitive Tasks - 38:19 Creating an AI Agent for Competitive Intelligence - 41:45 AI Agents Accelerate the Sales Cycle (Intent/Emotion) - 01:04:52 The Need for Valuable Content in a Saturated Market - 01:43:37

#AIMarketing #AISales #Hyperpersonalization #FutureOfWork #AIStrategy

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Seema Alexander

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Sean Makulowich :

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