In interpersonal relationships, there's a principle that if you can restate what some one else is feeling, what they ar understanding, to their satisfaction, they'll become far more open to your influence. Things that cost you the most should never be offered to people who value it the least. This pre stating is a tool that you can start using immediately. In fact, i could tell that anna was full. Youknow, she had things she wanted to talk about. But sometimes when she gets full, she doesn't just have all the words immediately ready at hand. So I followed exactly the steps that tylor did with this high stake's client. It helped her feel safe enough to