Introduction

We discuss several works by Jay Galbraith on the theory and practice of organizational design, which is about creating organizations to provide better outcomes and serve the organization’s purpose and strategy. This episode begins with a focus on one of Jay Galbraith’s earlier publications, an article titled, “Organizational Design: An Information Processing View” for designing organizations to make better decisions in times of high uncertainty, and then brings in his more recent works promoting his five-point “Star Model,” a design tool for use by managers.