There's No Such Thing as "One and Done"
Beginning Balance
00:00
How Do You Cope With the Risk Inherent to Standardization?
"I don't think there's coping. I think it's just like, let's give this a go," he says of the new way of being. "Support grows faster than the rest of the company in its demands on how it should communicate and things." He adds: "There is no such thing as a one and done because things out in front of you are changing"
Transcript
Play full episode
