In this episode, the hosts dissect a fast-growing healthcare call center business with $4M EBITDA—and major risks around customer concentration, compliance, and workforce churn.
Business Listing – https://view.generational.deals/?qs=8a49d003d042ac87b1f83ac25a5e010857481ce24a855bec1732a67b0123f8fbca2acbb8b52a738808cc8dbae51ca8ba778b09622a79bce1a3c73329b056f81b73624ce434606bfc3f23118059290a12
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Franchise Help with Connor Groce – Curious about franchising? Connor Groce, franchise expert and operator, helps people navigate the franchise world. He owns multiple franchises and now helps others find the right fit. https://www.connorgroce.com
The hosts explore a Midwest-based healthcare contact center business generating $15M in revenue and $4M in EBITDA. Serving mainly insurance companies and hospitals, the company helps with member enrollment, invoicing, and premium processing, offering high-trust and SOC 2 Type II certified services.
Key Highlights:
- Asking price likely ~$25M for $4M EBITDA on $15M revenue
- 92% of business comes from insurance companies—major concentration risk
- HIPAA, High Trust, and SOC 2 Type II certified—good compliance, limited moat
- High employee churn risk with 160 non-union call center employees
- Working capital red flag: $2.9M in receivables ties up nearly a full year of EBITDA
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