The idea that every single k p i that gets set by every business stakeholder is going to need an analyst to do a whole bunch of work like ours, before it can be set actually drives me insane. It's really, we've been so conditioned to saying the historical data is deterministic, it's available, and it's just the facts. And as soon as we ask them to think about the future of which they are, whether they fully admit it or not, do have some control over the results in future, they get super uncomfortable.
How do we measure the performance of this podcast? With well-formulated KPIs, of course! With targets set for them. Since Tim is the taskmaster who insists we revisit our KPIs every year, we decided he would be our guest for this show, and Michael and Moe would take turns trying to stump him with impromptu role playing as difficult stakeholders in challenging scenarios. For complete show notes, including links to items mentioned in this episode and a transcript of the show, visit the
show page.