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In contracting, your people are your business. They determine how customers experience your brand, the productivity of your job sites, the profitability of your business and your own enjoyment of life as an entrepreneur.

So understanding how to manage them as a strong leader is essential.

Today, we’re going to break down one of my favorite frameworks that will give you the tools to bring out the best in your team, maximize productivity, and build a workplace people actually want to be a part of.

It’s called the skill/will matrix.

The idea is that whenever productivity is down or someone isn’t meeting your expectations, ask yourself this one question:

Is this a skill issue? Or a will issue?

Listen to the full episode to learn how to handle each situation.

Episode Highlights:

Get a summary of the skill/will matrix and how to use it to identify and address productivity issues on your team.
Learn how to use the DORAGI training framework to help team members struggling with skill.
Learn how to have a healthy conflict to improve the performance of team members struggling with will.

00:00-Intro

01:28-About the Skill/Will Matrix

02:00-High Will, Low Skill

05:56-Low Will, High Skill

09:46-High Will, High Skill

10:43-Low Will, Low Skill

12:07-Recap

Episode 434: Listener Tales 69

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