Customer Experience author Elizabeth Dixon on the CX that makes an impact
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Introduction
Elizabeth dixon is the author of the power of customer experience, five elements to make an impact. In this episode she takes us on a customer experienced journey as she explores her five crucial elements. She shares insights into choosing a mind set, creating a culture, how to really know your customer and why you should pursue innovation and iteration.
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