5min chapter

Pioneers and Pathfinders cover image

Dr. Sonja Ebron

Pioneers and Pathfinders

CHAPTER

How Did You Think Through the User Experience?

Steven Levy: How did you think through all of the permutations your users are going to have as they experienced your product?Levy: We compared our own experiences in court and realized that there were patterns to the work that we were doing. The description of the user experience that I gave you though is the result of literally hundreds of iterations on our model. He says those who do follow the process and who get to an outcome in their cases using courtroom five are either winning or settling more than 70% of the time. Levine: "We're really, really satisfied with our solution"

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