Breaking Boundaries with Generative AI - with Gianni Giacomelli of Genpact
The AI in Business Podcast
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Navigating the Evolution of Generative AI
The chapter explores the challenges and opportunities of industrializing generative AI, emphasizing the importance of balancing rapid advancements with cautious integration to mitigate potential risks. It discusses the necessity of incorporating human supervision in AI processes, particularly in customer-facing applications like contact centers. Furthermore, it highlights the significance of collaboration and alignment among stakeholders to effectively deploy AI technologies and address concerns about future workforce implications.
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