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John Sills — The Human Experience (EP.159)

Infinite Loops

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The Importance of Being Custom-Related

When you think of an organization as a planet, then the customers are floating around the outside. But it's like gravity because this is just the way organizations and people work. It's an in-built here and there biased it inside out thinking. The bigger the planet, the stronger the gravity. That gravity takes so much effort unless it's really naturally in-built so much effort. Otherwise, the work is to suppress and take up everything that needs doing.

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