Crisis Management at Heathrow

In this special episode, David Yelland and Simon Lewis unpick the PR levers being pulled behind the Heathrow airport shutdown caused by a fire at a local power substation – which left 300,000 passengers stranded, 1,300 flights cancelled and its CEO in the headlines for all the wrong reasons.

Was it wise to let it be known that CEO Thomas Woldbye was asleep when the decision was made to shut the airport? Or was it a leak?

In any crisis there is always a blame game - who are the winners and losers here?

Producer: Eve Streeter Editor: Sarah Teasdale Executive Producer: William Miller Music by Eclectic Sounds A Raconteur Studios production for BBC Radio 4