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SaaStr 680: The Most Important SaaS Metrics of 2023 with monday.com Co-Founders and SaaStr Founder Jason Lemkin
The Official SaaStr Podcast: SaaS | Founders | Investors
The Difference Between Net Retention and Gross Attention
Getting more dollars from each user doesn't mean that they're more happy with your product. So the section is down, yeah. I'm not saying satisfaction is going to be down, but they can hide for a year if they want. And gross retention is what percent of your revenue or logos are you retaining without upsells, stripping out upsells? Just what percent ofyour existing base or your existing logos are you retain period?
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