The Customer Experience Elements Pivotal

i feel like i've been translating the value of project management for a decade. And yet, ironically, galen, we can get locked into our own lingo log jam at the same time. The persona analysis mapping that we've done is missing a customer experience element pivot. So even we who want to get in a little bit more use centric cand sometimes get lost in our own jargon. I was just making the observation there's actually a term for inpsychology. It's called the curse of knowledge. You assume everyone else knows what you're talking about.