Introduction

Marc Fonteijn is a veteran service designer who co-founded the first service design studio in the Netherlands. His passion for all things service design inspired him to start his own podcast, the Service Design Show. The podcast has quickly grown into a community and resource hub for those who are looking for careers in service design. In this episode, Nadia and Marc chat about what service design is and how to articulate the value of service design to your organization’s leadership, your team, and more. 

Here’s a look at our discussion:

• 0:01 : A little bit about Marc and what service design is

• 8:30 : Making a case for the value of service design

• 15:30 : How to learn more about service design and get your team to engage with the concept of service design 

• 21:00 : Understanding the financial value of the design work you’re doing

• 31:00 : Getting your team to adopt a more service-oriented mindset

• 34:00 : How to get in touch with Marc

Links mentioned in this episode:

• Marc’s LinkedIn Profile

• The Service Design Show

• The Circle Professional Learning Community

• Marc’s YouTube Channel

• ServiceDesignJobs.com