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He Made 8000 CRORES In JUST 6 Months - Unicorn Mensa Brands' Ananth Narayanan | FO 58 - Raj Shamani

Raj Shamani's Figuring Out

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Is Customer Life Cycle Management Really Important?

The balance is not to be intrusive, but to also be in touch. And that increases the retention because now you have more occasions to come and buy. So I think category expansion is one big piece. The second often talked about but very hard to execute is customer life cycle management. It's nonlinear. You satisfy this even returns, but when you're delighted, right, your retention goes up like forex.

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