Navigating the Insurance Maze

This chapter examines the daunting challenges faced by individuals trying to navigate health insurance claims amidst rising medical debt, despite the prevalence of insurance among Americans. It highlights the role of private insurers, like Anthem Blue Cross Blue Shield, in denying claims and the complexity of contesting surprise medical bills, all while illustrating the implications through a personal story. The discussion further critiques the increased scrutiny regarding the use of AI in claim denials and the ethical concerns tied to these profit-driven practices.