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13min chapter
Nigel Morris, QED and Capital One Co-Founder - Transforming Financial Services for a Billion People
Fintech Leaders
From Aspiration to Innovation
This chapter reflects on the speaker's upbringing in a working-class family and their journey from an early interest in psychology to a career in business, especially focusing on data-driven decision-making in financial services. It discusses the evolution of credit card pricing and highlights how empirical analysis shaped the culture of a prominent financial institution. The importance of a strong organizational culture, intentionality, and alignment between values and actions is emphasized to ensure sustained success.
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