When Alexandra Hudson arrived in Washington, DC, she discovered that outward behavior is not always a reflection of a person's character. Her disillusionment led to an in-depth exploration of the historical concept and practice of civility, along with a newfound appreciation for not only empathy, but also debate and disagreement in a healthy society. Listen as she and EconTalk's Russ Roberts discuss her book The Soul of Civility, a call for less superficial politeness and more genuine respect for and consideration toward others in the social, cultural, and political spheres. They also discuss the power of social norms and how they can promote human flourishing.