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TES 019 - Creating Value So People Buy Your Stuff

Building Your Money Machine

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Creating Value and Enhancing Customer Satisfaction

This chapter discusses the process of creating value for a product or service. The speaker emphasizes the importance of evaluating and selecting ideas, and then focuses specifically on the concept of value creation. They explain that value can be created in different ways, such as through utility-based value, service-based value, experience-based value, and value-based creation. They also discuss the importance of enhancing customer value and avoiding language that erodes the customer relationship, highlighting the significance of addressing customer dissatisfaction and understanding their needs to create loyalty and value.

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