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Dev Team Resiliency Problems
There was inconsistency in terms of practices and processes, especially as it comes to incident management. We also saw that just the operating model that we had for cloud was not really scalable to the needs. I think at one point, I counted 15 or so different steps right. There's just too many different steps in the process. This has led to a lot of silos. You've got both silos of excellence teams that are just crushing it and absolutely killing it. And then you have silos of deficit and pain right teams that are struggling sort of visibly and sometimes invisibly right because it's they're learning and doing these things for the first time.