There was inconsistency in terms of practices and processes, especially as it comes to incident management. We also saw that just the operating model that we had for cloud was not really scalable to the needs. I think at one point, I counted 15 or so different steps right. There's just too many different steps in the process. This has led to a lot of silos. You've got both silos of excellence teams that are just crushing it and absolutely killing it. And then you have silos of deficit and pain right teams that are struggling sort of visibly and sometimes invisibly right because it's they're learning and doing these things for the first time.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode