Is There a Balance Between Art and Science?

In this episode, Imani speaks with Jia Liu who talks about his time working as a product designer at LinkedIn.

In the first part of the conversation, Jia discusses: the importance of doing secondary research as a UX professional, how he tackles working on a huge product like LinkedIn, how LinkedIn supports the entire hiring journey with its recruiter suite of tools, and how making tiny UI decisions affects the business and its various customer segments..

In the second part of the conversation, Jia talks about Kano models, performance features, labor markets, how being a teacher influenced his product design career, research and insights prioritization, and dealing with conflict when you’re not confrontational.