4min chapter

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#232 How are Businesses Really Using AI? With Tathagat Varma, Global TechOps Leader at Walmart Global Tech

DataFramed

CHAPTER

Navigating AI Success in Business: Balancing Firm Needs and Customer Experience

This chapter explores the role of AI in solving business challenges, with a focus on customer service and process enhancement. It underscores the importance of understanding both company and customer needs for effective AI implementation while cautioning against the dangers of misinformation.

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