The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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What Your Customer Wants, Unlocking Consumer Decisions With the Science of Behavioral Economics

David Frum has written a new book called What Your Customer Wants, Unlocking Consumer Decisions with the Science of Behavioral Economics. He says behavioral economics is if you had traditional economics and psychology, had a baby,. We would have behavioral economics and behavioral science. And it's all about the psychology of why people buy.

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