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Shifts in Consumer Spending Post-Pandemic
This chapter analyzes the changes in consumer spending habits caused by the COVID-19 pandemic, noting declines in service-related expenditures and increases in goods spending. It highlights the uneven recovery across different regions, the lasting impact of pandemic behaviors, and the emergence of trends like 'quiet quitting.' The discussion emphasizes the challenges in the service industry and the potential long-term changes in consumer preferences and workplace engagement.