Evolving Dynamics of Customer Service and Communication Platforms

This week, we discuss Discord’s IPO plans, Cursor’s big raise, and how much coding developers actually do. Plus, is Southwest making a huge mistake with bag fees and assigned seats?

Watch the YouTube Live Recording of Episode 510

Runner-up Titles

• Cote’s not here, so we’ll keep it tight
• They treated me like I’m stupid
• I’m not here to buy into the culture
• Go eats some rocks and glue
• My head is full of simultaneous thoughts
• Fly high Icarus, fly high
• We are certain of the uncertainty

Rundown

• Southwest Airlines shifts to paid baggage policy to lift earnings
• Discord in Early Talks With Bankers for Potential I.P.O.
• IDE Follow up
  • DevTasks outside of the IDE (PDF)
  • How Much Are LLMs Actually Boosting Real-World Programmer Productivity? — LessWrong
  • [AI [CursorStartup Anysphere in Talks for Close to $10 Billion Valuation
• Market Trends
  • Nvidia Is Down 27% From Its Peak.
  • Millennium Loses $900 Million on Strategy Roiled by Market Chaos

Relevant to your Interests

• OpenAI executives have told some investors about plans for a $20,000/month agent
• Introducing the Framework Desktop
• Utah becomes the first state to pass an app store age verification bill
• Latest Turing Award winners again warn of AI dangers
• Does Big Tech’s suckiness open the door for leaner startups?
• Apple Explains Why the New Mac Studio Doesn't Have an M4 Ultra Chip
• Your Boss Wants You Back in the Office. This Surveillance Tech Could Be Waiting for You
• Melbourne start-up launches 'biological computer' made of human brain cells
• What the Dot-Com Bust Can Tell Us About Today’s AI Boom
• Microsoft is replacing Remote Desktop with its new Windows app
• A 10x Faster TypeScript - TypeScript
• Niantic's Next Chapter: Introducing a New Home for Niantic Games
• iRobot Shares Drop 34% in Premarket Trading After Warning of Financial Uncertainty
• Health NZ used single Excel spreadsheet to track $28b of public money
• $16bn health agency managed finances with Excel spreadsheet
• Oracle's Cash Squeeze
• Apple Pulls iPhone 16 Ad Showing Off 'More Personal Siri'
• Apple's AI strategy is showing troubling cracks

Nonsense

• Swearing as a Response to Pain: Assessing Hypoalgesic Effects of Novel “Swear” Words
• Chuck E. Cheese gets a rebrand — which means no more animatronic band

Listener Feedback

• JD recommends The DuckDB Local UI

Conferences

• DevOpsDays Chicago, March 18th, 2025.
• SREday London, March 27-28, Coté speaking. 10% with code LDN10
• Monki Gras, London, March 27-28, Coté speaking.
• Cloud Foundry Day US, May 14th, Palo Alto, CA
• NDC Oslo, May 21-23, Coté speaking.
• KubeCon EU, April 1-4, London.

SDT News & Community

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Recommendations

• Brandon: Belkin MagSafe Charger, 3-in-1
• Matt: Wired

Photo Credits

• Header
• Artwork