9min chapter

Software Defined Talk cover image

Episode 510: Vibe Code This Baby

Software Defined Talk

CHAPTER

Evolving Dynamics of Customer Service and Communication Platforms

This chapter explores the transactional shift in customer service within the airline industry while reflecting on the rise of communication platforms like Zoom and Discord during the pandemic. It highlights user demographics, the competitive landscape among messaging apps, and the unpredictable nature of online interactions, alongside the origins of successful technologies.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode