Empathy is one of the most possibly overused buzzwords potentially in our industry. I think it's the pillar to building a great experience, this understanding of who you're designing for and things. So what's the best way you found to grow in our empathy so we can design the best experience as possible for our users? It's hard to teach, isn't it? I mean, can you teach it? I teach empathy. Try not being able to travel your whole life. You know, I have an uncle who's way more hateful than- I feel like if you just travel a little bit, like none of that would chill out.
I was so delighted when at the beginning of 2017, Eric Meyer + Jeffrey Zeldman asked me if I wanted to record a live episode at my favorite design conference, An Event Apart.
Welcome to this very special episode where I felt like I needed to give a radio intro in front of a live audience! Lol, you’ll see what I mean. Thankful to my hero Chris Coyier for saving the day and pulling me out of broadcast mode, into live mode. First time for everything! I’m still in awe at my panel of bad design Avengers consisting of Cassie McDaniel, Chris Coyier, and Luke Wroblewski who each added so much value to the episode and attendees. Oh, did I mention this session took place right after “Happy Hour”? Please enjoy this very special, first-ever live broadcast of User Defender podcast!