The End of the ‘Online Expert’ Era?
Small Business PR
Ongoing Customer Relationships Drive Revenue
Gloria explains how checking in with past customers and expanding services for them fuels repeat business and increased profitability.
In this episode of the Gloria Chou PR Podcast, I share the three massive shifts shaking up the online business world—especially in the age of AI, content saturation, and consumer fatigue. If you’re a coach, service provider, or expert selling digital products, this episode is your wake-up call.
Why the “Information Business” Is on Life Support
AI has made information ubiquitous. The era of selling access to templates, funnels, and plug-and-play “secret formulas” is over. People are tired of cookie-cutter advice. They want real results and real connection. In this episode, I break down why thought leaders clinging to old tactics are struggling—and what’s working instead.
Why Pain Point Marketing Is Dead—and What to Do Instead
The “I help” bio. The pain, agitate, solve framework. The fear-based FOMO countdowns. All of it? Losing its impact. I explain why today’s buyers are more discerning than ever—and how I’ve pivoted my messaging from fixing people to illuminating their power.
How Community Is Outperforming Celebrity in the New Digital Economy
Spoiler alert: solo “gurus” are out. Shared connection and community-driven growth is in. From handwritten notes in gift bags to DMs that turn into Forbes features, I share how building actual relationships—not just followers—has helped our small business community thrive.
This Episode Is For You If:
✅ You’re exhausted by outdated marketing tactics
✅ You’re wondering why your funnel isn't converting like it used to
✅ You want to market with integrity and actually enjoy your business again
✅ You believe in service over sleaze, and connection over clicks
Key Shifts We Cover:
- Why consumers now spot inauthentic marketing in 5 seconds flat
- How to personalize and humanize your offers—without scaling burnout
- What happens when you follow up years later just to help (and how that builds brand trust)
Final Takeaway:
We’re in a new era of business. Fast, big, and automated isn’t better—it’s broken. If you want to stay relevant, profitable, and aligned, this episode is your must-listen roadmap.
If you're building content to sell and not to influence, this is your tactical blueprint.
If you want to land your first feature for free without any connections, I want to invite you to watch my PR Secrets Masterclass, where I reveal the exact methods thousands of bootstrapping small businesses use to hack their own PR and go from unknown to being a credible and sought-after industry expert. Register now at www.gloriachoupr.com/masterclass.
- Watch the #1 PR Secrets Masterclass to get you featured for free in 30 days
- Join the Small Biz PR Facebook Group to get the best PR Tips
- Download the 10 ways to get free PR for your small business
- DM the word “PITCH” to us on Instagram to get a pitching freebie https://www.instagram.com/gloriachoupr
- Connect with Gloria Chou on LinkedIn- https://www.linkedin.com/in/gloriaychou
- Join Gloria Chou's PR Community- https://www.facebook.com/groups/428633254951941
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