5min chapter

Marketing Made Simple cover image

#89: Tim Arnold—Marketing Showdown: Clarity vs Creativity

Marketing Made Simple

CHAPTER

Lean More Into Empathy or Authority?

Timothy Stanley: I think there's three tensions to manage. The first one is, as a guide, am I being both empathetic and am I demonstrating authority? He says if you over focus on empathy and you neglect authority, you're in trouble. Stanley: If I'm all authority without empathy, now it's all about me. Now I'm the hero, my brand's the hero and people tune that out just like that.

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