Embracing Change and Mimicking Chaos: Why Leaders Need to Cringe Fast and Early (with Hamza Kahn)
This New Way
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What Are Some of the Immediate Next Steps?
"I had some warped notion that me, being this high profile leader of a company would solve all the problems," he says. "If i didn't create a people centric team, then there's no way i could create a customer centre company." He learned to focus on outcomes instead of the outputs in his work. 'Nothing works if nothing works yet,' he writes.
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