Transforming client experience

Episode Summary

In today’s episode, Markus sits down with Mikael Yayon, partner at Ernst & Young, to discuss Mikael's transformative journey of revolutionizing traditional audit processes through cutting-edge automation tools. They explore how Mikael's team leveraged Workato to amplify process efficiency, eliminating manual data collection and promoting direct client interactions. Mikael advocates for team-wide adoption of technology tools like Workato, recognizing the synergy between his team's professional expertise and the tool's functionality. In his final advice, Mikael shares insights on future-proofing processes by embracing new tech advancements, such as generative AI.

Timestamps

*(00:00) Intro

*(01:56) Inside Mikael's day-to-day at EY

*(05:31) EY's automation Journey pre-Workato

*(10:29) Workato use case at EY

*(14:30) How Workato revolutionized client interactions at EY

*(20:30) Automation as a market differentiator

*(25:20) EY's approach to scaling automation and efficiency with Workato

*(30:56) EY's evaluation process for Workato

*(35:34) Future of auditing and Audit 3.0

Episode Key Takeaways

• Revolutionize your business with automation: Elevate your operational efficiency and accuracy by leveraging automation tools like Workato to automate manual tasks seamlessly. This translates into a tangible reduction in labor and time spent on manual data collection.

• Foster direct client interactions with automation: Opt for technological solutions that facilitate direct client interactions, eliminating the ‘middleman’. You will streamline communication, simplify procedures, and create a more client-friendly process by embracing automation tools.

• Empower your team with widespread tech adoption: Ensure that your entire team is proficient in the technology tools you employ. Maximize usage, boost efficiency, and empower your team to synergize their expertise with the functionalities of the tools you've integrated.

• Embrace the tech evolution: Strategically incorporate innovative technologies into your processes for future-proofing. In the age of AI, explore the possibilities of integrating a generative AI layer to amplify your business processes. Lay the groundwork now for the future transformation of your industry or processes.

Top Quote

“Every company, everyone, needs to transform. We need to make that transformation, to evolve, and to integrate all of the new processes and all of those new technologies that are part of the transformation process. I think also it means trusting your employees. You need to trust them. You need to trust the person you're working with. Sometimes it can be challenging. Changes are always challenging for people, but you need to do that in a way where they feel comfortable. Where they have the appropriate support internally, and they feel comfortable using a tool that they're familiar with. We're all together and the clients definitely see the added value on that."

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.