PRODUCTEA with Leah, Growth & Senior Leadership cover image

90: Harini Gokul - How to keep things "simple" at scale

PRODUCTEA with Leah, Growth & Senior Leadership

CHAPTER

Navigating Metrics for Customer Success

This chapter emphasizes the significance of gross and net revenue retention metrics in assessing business performance. It also discusses the role of NPS in gathering customer insights and the strategic grouping of customer portfolios to enhance customer success initiatives.

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