Introduction

In recent weeks, we’ve examined the progression of the workplace as we know it. As organizations work to establish balance, combat burnout, and continue scaling toward the future, it has become increasingly clear it will take more than policies. Leaders are now being challenged to go beyond the surface and resonate with their employees on a human level. Empathy is commonly used as a blanket term, but the neuroscience behind it reflects a multi-faceted structure of related emotions. So how do we process these feelings? What practical steps can we take to exercise them in both professional and personal spheres? This week, Dr. Lisa Aziz-Zadeh of USC and Dr. David Rock discuss the neuroscience behind empathy and how to approach weaving it into the framework of organizational development during this new age of work.