Unchurned - The No. 1 podcast for Customer Success cover image

How to Turn Insights into Company Strategy ft. Cait Keohane

Unchurned - The No. 1 podcast for Customer Success

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Scaling Success: Lessons from Rapid Growth

This chapter explores the speaker's journey at a prominent company as they navigated the transition from a small team to a pivotal role during significant growth. It covers the challenges of developing post-sales account management, emphasizing the need for customer-centric strategies and proactive churn management. The discussion highlights the importance of continuous learning, customer feedback, and strategic adaptability in enhancing the customer experience amidst expansion.

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