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4min chapter
Microsoft Teams Impact on Telephony, Patrick Watson, Head of Research Cavell
Microsoft Teams Insider
AI Revolution in Contact Centers
This chapter explores the transformative role of AI in the contact center industry, focusing on major investments by tech giants like Microsoft. It examines the challenges faced by smaller providers, consumer perceptions of automated systems, and the importance of balancing AI implementation with human interaction, especially in critical situations.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode